Kay Hart, global BEV manager, distribution & customer experience, Team Edison, is appointed president and CEO, Ford of Australia and New Zealand

Ford Motor Company today is announcing changes in its senior leadership team in Australia as it continues its transformation in Australia and New Zealand. Kay Hart, global BEV manager, distribution & digital experience, Team Edison, has been named president and CEO, Ford of Australia and New Zealand.

Hart, 40, will be based in Melbourne, reporting to Peter Fleet, Ford group vice president and president, Ford Asia Pacific.

Kay Hart

“Kay is a proven leader, highly motivated by consumer insights and dealer relations,” said Peter Fleet, Ford group vice president and president, Ford Asia Pacific. “She has broad experience across the company and around the globe. With strong knowledge and relationships in Australia and New Zealand, Kay will be a wonderful addition to our leadership team and a strong advocate for our customers and dealers.”

Most recently, Hart was the global BEV manager, distribution and digital experience, in Team Edison, which is focused primarily on rapidly designing and implementing new holistic customer-focused BEV services and ownership experiences. In this role, she was responsible for driving the transformation of Ford’s future customer experience across the globe.
During her time as Advanced Consumer Experience Marketing Manager, Hart led innovations such as FordPass – the company’s one-stop app that delivers solutions aimed at helping consumers get the most out of their vehicle ownership experience.

Hart has also worked in a number of positions at Ford, including managing director for Ford Philippines from 2013 to 2015. In that role, she directed the successful product-led transformation of Ford’s business in the Philippines through the introduction of class-leading vehicles and the expansion of the Ford dealer network in the country. Hart started her career in the marketing team at Ford New Zealand in 1998.

“I am excited to come back to Asia Pacific and work with such a strong and accomplished Ford Australia and New Zealand team,” said Kay Hart, president & CEO, Ford Australia and New Zealand. “I’m looking forward to working with our dealers and team to continue the great progress that has been made in the consumer experience and helping accelerate growth across the business.”

In this role, Hart will be responsible for Ford’s National Sales Company in Australia and New Zealand, including marketing, sales and service, dealer relations, customer satisfaction and sales performance. She will continue to lead the transformation of Ford’s business, including the work to revamp the consumer and dealer experience.

Hart succeeds Graeme Whickman, president and CEO, Ford of Australia and New Zealand, who has resigned effective July 2. Whickman leaves Ford after 20 years with the company to pursue a new opportunity.

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